Terms and Conditions

Last Updated: January 26, 2026
These Terms and Conditions govern your use of Viva Med Concierge Primary Care services, including our website and our SMS and email communications programs. By using our services or opting into our communications, you agree to these Terms and our Privacy Policy.
1. Program Description
Viva Med Concierge Primary Care may send SMS and email messages to users who opt in. Messages may include promotional offers, service updates, appointment confirmations, and appointment reminders. Message frequency may vary.
2. Consent to Receive Messages
By providing your phone number and opting in, you authorize Viva Med Concierge Primary Care to send text messages to your mobile number. Must be 18 years old or older. Consent is not a condition of purchase.
3. Opt Out
You can cancel the SMS service at any time. Just text “STOP” to the phone number that sent you a SMS message. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
4. Opt In Again
If you want to rejoin after opting out, you can opt in again using the same method you used to enroll originally.
5. Help and Support
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at contactus@myvivamed.com or (252) 329-8482.
6. Message Frequency and Rates
As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive no more than 6 messages per month. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
7. Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
8. Privacy
Your use of the messaging program is also governed by our Privacy Policy. You can view it here: Privacy Policy
9. Changes to Terms
We may update these Terms from time to time. Updates will be posted with a new Last Updated date.
10. Contact
Questions about these Terms can be sent to:
Viva Med Concierge Primary Care
Address: 705 WH Smith Pkwy, Greenville, NC 27834
Phone: (252) 329-8482
Email: contactus@myvivamed.com
If you have any questions regarding privacy, please read our privacy policy.